B&Q - WHY YOU SHOULD NEVER BUY FROM B&Q

B&Q - WHY YOU SHOULD NEVER BUY FROM B&Q

 

 

 

 

 

 

 

 

B&Q - Why You Should Never Buy From B&Q

 

At B&Q, I bought a Home LIght Hedge Trimmer HHT 2665 from B&Q on 5th June 2011. I took it home, set it up and as I had motor mechanics experience, was careful not to flood the carburetor.

It wouldnt start after trying many times.

I took it back to B&Q around 1 hour after purchase and asked for a full refund. They refused. They stated they had an arrangement with Home Light and Mountfield, whereby it would have to be sent back to them to check out and repair under warranty.

I stated my contract is with B&Q and I'm not interested in the arrangements they have with manufacturers.

I refused to give it back on that basis, stating it was not fit for purpose and I was entitled to a full refund under The Sale of Goods Act and the Supply of Goods and Services Act.

They still refused to give me a refund.

Whenever you give back goods to be sent back to the manufacturer, you lose all your consumer rights, as you have consented to a repair.

Never never do this. Only give the goods back for a full refund.

If they offer to exchange the item for the same item - Never accept this. Again you are giving up your Consumer Rights. If you want to exchange the item for the same, get a refund first, then make that purchase with your refunded money, that way, you have not relinquished your Consumer Rights.

I have discovered their customer reviews on Home Light Petrol Hedge Trimmer Mighty Lite HHT 2665 ON B&Q's website where people have had the same problem I encountered, so they know the product is not fit for purpose.

Here is the link:

Home Light Petrol Hedge Trimmer Mighty Lite HHT 2665

 

I have now issued a writ in my local county court.

The goods cost £89.99.


Here is a tip for you:

They will probably NOT defend the case for £90.00, so, I am suing them for £1500.00. My claim will include damages for knowingly selling a product not fit for purpose, and therefore suing them for £1500.00, for that amount, I am forcing them to defend the case, or I will obtain judgement by default.

It may well be, a Judge will award something, all or nothing for damages, but I don't care ................. at £1500.00, they'll have to enter a defence or pay up !!!!

NEVER NEVER BUY FROM B&Q. THEY WILL CAUSE YOU GRIEF

I will be updating this page as the case proceeds.

If you have any complaints against B&Q, and cannot make any headway, drop me a line at my CONTACT page and I will reply and assist you.